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AAA HOUSECLEANERS

An Insured Residential Cleaning Service

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BASIC CLEAN
CONSTRUCTION CLEAN
MOVE OUT CLEAN
POLICIES
CALENDAR
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SAFETY PRECAUTIONS & DAMAGE CONTROL EFFORTS


For Safety Precautions, We Do Not Move Furniture/Appliances

We Use Light Switches (No Chains) To Turn Ceiling Fans and Lights Off

Window Cleaning May Not Be Available During Hot, Rainy, & Humid Days

We Do Not Clean or Dust Silk Plants, Priceless Items or Any Other Type of Collection

Water & Electric Must Be Turned On For All Properties, Including Occupied and Vacant Homes

To Enforce Damage Control, Our Cleaning Agents Are Not Permitted To Use Client Equipment OR Chemicals

Vacant Homes Must Be Completely Empty. Includes Trash, Furniture, and All Cabinets, Cupboards, and Closets

Window Cleaning: We Must Have Full Access To Windows, Free From Bars/Protective Material, Bushes, and Screens

We Cannot Reach High Pot Shelves, Vaulted Level Ceiling Fans or High Ledges with Our Step Ladders (No Ladders)

DURING ONLINE PROMOTIONS (GROUPON)
During our online promotions, we offer cleaning services at a low rate, to provide you with a sample of our work. 

The promotion is valid for occupied/lived in homes only, and are not valid for move in/move out, vacant or empty homes.

Promotions are sold in large volumes.  During this time, we experience heavy volume of calls and may not be able to get to your call as quickly as we would like to.  To prevent delays, we ask that you provide all the requested information reflected on our 'Contact Us' page.  We will contact you within 48 business hours to schedule your cleaning.

If you find that your specific requested date for cleaning is not available, no need to worry, as you have 90 days, from the date of purchase, before the voucher expires.  If you require an immediate cleaning date and cannot wait to be scheduled for our next available date, our service may not be ideal for you. 

Please note we cannot guarantee your desired date, as our scheduling is based on availability, and location.  Although we cover a wide range of the valley, it may be up to 30 days before we can service your area again.

GREEN CLEANING

At this time, AAA HOUSECLEANERS does not offer green cleaning.

HOURS OF OPERATION

Our hours are Monday through Friday, from 9am to 3pm. We are closed on Saturday and Sunday; however, some Saturdays may be available for an extra charge.  Please visit our tab under 'Calendar' to review other days we are closed during the year, which are in observance of holidays.

WINDOW CLEANING

Please remove all window screens prior to our arrival. We do not clean screens. We clean interior & exterior windows, and areas that are reachable by our stepladder.  We do not clean the 2nd level exterior windows.  Windows must be free from bars/protective material, which may prohibit us from a successful clean.

SCHEDULING AN APPOINTMENT
Although not always possible, we try to meet every Client's schedule to offer a preference of cleaning day and time.  When scheduling a cleaning appointment, we may provide up to a '3 hour window' time frame for our estimated time of arrival.
 
We apologize in advance for the large window time frame.  We find it necessary to give this window so that we do not disappoint you with time expectations.  There are various reasons that affect our schedules, which include cancellations, pets, excessive vehicle traffic/accidents on the road, property not found on navigation, lockouts, clients request last minute additional services, etc...  We can also contact you 10 to 60 minutes in advance, to inform you you that we are on our way. 

CANCEL A SCHEDULED APPOINTMENT                     
If you are unable to keep your scheduled cleaning appointment, please contact us at least 24 hours in advance, via phone at 602-944-3500 or by sending a message via the Contact Us tab.

Unlike other cleaning companies who charge the entire cost of the cleaning due to cancellations, we find it necessary to assess a smaller charge of only $40.00 to compensate for our loss of time and travel cost to your home.

We count on your repeat business and have delegated a specific day for cleaning.  For appointments that are cancelled/skipped in advance, a $40 charge is added onto the next recurring cleaning visit.  These cancelled/skipped visits can be for any reason such as doctor appointment, vacation, budget purposes etc....  Additionally, it requires more time for the Cleaning Agents to clean whenever we are not cleaning on a regular basis. More time requires more labor hours, which means an additional cost.

There is never a charge in the event we need to cancel a service.

PETS
We are pet friendly, and are in hopes your pet is people friendly. On cleaning day, there is no need to keep your pet restrained or left outside.  We realize Arizona weather makes it unbearable to stay outside for even a short period of time; however, if your pet is not people friendly, for safety of our Cleaning Agents, we ask that you please make arrangements to have your pet not inside the home while our team cleans your home.  There is a cancellation fee of $40 assessed in the event we must leave as a result of your pet. 
 

PAYMENTS
Please note that a $6.00 credit card fee is assessed for Visa, MasterCard and Discover card payments.  We regret to inform we do not accept the American Express card. 

We do not accept personal checks; however, under management discretion, a check may be accepted in certain circumstances.  Please note, there is a $50 Return Check Fee if your check is returned unpaid by your bank - for any reason.  

TIPS / GRATUITY & FEEDBACK
We do not require our clients to tip.  It is simply the clients choice to do so.  You may utilize our 'Contact Us' page to submit your thank you, appreciation and positive and negative feedback.  We truly grow and learn from client feedback, and it also provides valuable coaching efforts.

REFUNDS
It is with regret that we do not offer refunds; however, if you are unhappy with the services provided at your home, we offer a 100% Satisfaction Guarantee, and the opportunity to stay and correct the areas of concern cleaned by us. 

NOTE: If you purchase a 'block of time' we will not guarantee the cleaning, since it may not be enough time to clean your home.  This includes any online promotions, (not limited to Groupon & Living Social).  We provide an estimated time to clean your home, but do not guarantee your home will be cleaned within that time frame.  There are many factors that require more or less time to clean a home.   

100% SATISFACTION GUARANTEE
If you are unhappy with the services provided at your home, we offer a 100% Satisfaction Guarantee, and the opportunity to stay and correct the areas of concern cleaned by us. 

DAMAGE CONTROL

Our Cleaning Agents will use their best judgement when cleaning, however; items that are faulty may not be cleaned.  Additionally, items are excluded from replacement by our company if faulty items are cleaned and lead to breakage.  Example:  Loose blinds, improper installation, picture frames not on correct screws/hung correctly etc...

We will attempt to clean caked on debris (burn residue) on glass stove tops.  This area is only cleaned with a microfiber rag.  If it doesn't come up with this method, we will not make further attempts to clean it. 

-For safety precautions, we do not move furniture.
-We utilize light switches (no chains) to turn ceiling fans off.
-In the event utilities are not turned on prior to our arrival, a trip charge of $40 will be assessed for our arrival.
-Some tasks are not available during hot, rainy & humid days.
-We use our step stools (no ladders) to reach high areas.
-Our Cleaning Agents are not permitted to use client equipment or chemicals.

BREAKAGE & LOSS POLICY
AAA HOUSECLEANERS is an insured cleaning service for your peace of mind.  We treat you and your home with complete respect.  If something does unexpectedly break, we do our best to either repair or replace that item. 

Although our Cleaning Agents are fully insured and trusted members of our company, we align ourselves with other companies (i.e. other Cleaning Companies, Hotels, Motels) who ask their clients & guests to put away valuables in a safe and secure place.   

The liability limits are set at a maximum of 2 times the cost of the service charge on the day in which the breakage/loss occurred.  Notification of such damage must be made within 24 hours of service.

We are not responsible for faulty installations that led to breakage.  As such, please inform us in advance of any loose or unstable things/items in your home so that we may take extra precaution when handling.

Items that are excluded from liability include, but not limited to: Jewelry, cash/gift cards, one-of-a-kind items or hard to get items; small device electronics, priceless items or of sentimental value, art, and antiques.