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SAFETY PRECAUTIONS & DAMAGE CONTROL EFFORTS

 

  • We Are Not Permitted To Use Client Equipment OR Chemicals

  • For Safety Precautions, We Do Not Move Furniture or Appliances

  • We Use Light Switches (No Chains) To Turn Ceiling Fans and Lights Off

  • Window Cleaning May Not Be Available During Hot, Rainy, & Humid Days

  • Vacant Homes Must Be Completely Empty With All Trash Removed

  • Water & Electric Must Be Turned On For All Occupied and Vacant Homes

  • We Do Not Clean Silk Plants, Priceless Items or Any Other Type of Collection

  • Window Cleaning: Must Be Accessible, Free From Bars, Bushes, and Screens

  • We Do Not Clean High Pot Shelves/Vaulted Level Ceiling Fans/High Ledges (No Ladders)

  ACCEPTANCE OF SERVICES FROM AAA HOUSECLEANERS INDICATES AGREEMENT TO THE FOLLOWING TERMS:

  GREEN CLEANING

  While we do offer some eco-friendly cleaning solutions, AAA HOUSECLEANERS currently does not provide green cleaning services.

  HOURS OF OPERATION

  Our operating hours are Monday through Friday, from 6am to 3pm. We are closed on Saturdays and Sundays; however, some Saturdays may be available for an

  additional fee.

 

  NOTE: We are closed on state and federal holidays.


  WINDOW CLEANING
  Please ensure that all window screens are removed before our arrival, as we do not clean screens. Our window cleaning services include cleaning interior and

  exterior windows, as well as reachable areas using our two-step ladder. Please note that we do not clean exterior windows on the second level. Additionally,

  windows must be free from bars or other protective materials that may hinder our ability to achieve a thorough clean.


  SCHEDULING AN APPOINTMENT
  Although it is not always possible, we attempt to meet every Client's schedule to offer a preference of cleaning day and time. 

  When scheduling a cleaning appointment, we may provide up to a '4 hour window' time frame for our estimated time of arrival.
 
  We apologize in advance for the large window time frame.  We find it necessary to give this window so that we do not disappoint you with time expectations. 

  Various reasons affect our schedules, including cancellations, pets, traffic/car accidents, GPS reports incorrect location, lockouts, clients request last minute additional

  services, etc... 

 
  SKIP A SCHEDULED OR RECURRING APPOINTMENT                        

  If a client needs to reschedule or cancel a scheduled cleaning appointment, please notify us at least 24 hours in advance. We can be reached at 602-944-3500 or by

  sending a message through the Contact Us tab on our website. Failure to cancel within 24 hours in advance and/or we arrive to the home and are unable to provide   our services, a small charge of $80.00 will be applied to compensate for our lost time and travel costs. Cancellation fees are necessary as we rely on repeat business

  and allocate a specific day to clean the home, which would be difficult to fill on short notice. Additionally, our cleaning agents require more time to clean after a

  skipped appointment, resulting in increased labor hours and additional costs. The additional charge for cancelled or skipped visits may be applied for any reason, 

  including COVID concerns, illness, medical appointments, vacations, budget constraints, lockouts, pets, or utility disconnections.

  Clients lose the value of trade/barter dollars if a cancellation occurs, and that particular appointment cannot be rescheduled.

 

  NOTE: There is never a charge in the event we (AAA Housecleaners) need to cancel a service.

 

  PETS

  We are pet-friendly and hope that your pet is also comfortable around people. On cleaning day, there's no need to keep your pet restrained or outside.

  We understand that weather conditions can make it uncomfortable for pets to stay outdoors, so please ensure your pet remains indoors or in a separate room

  during our visit. However, if your pet is not comfortable around people, for our safety, we kindly request that you make arrangements to have your pet outside the

  home while we clean.

 

  NOTE: A cancellation fee of $80 will be charged if we are unable to continue cleaning due to pet's behavior.

 

  PHOTOS

  Occasionally, our cleaning agents may need to take photos of the property or specific areas that require cleaning for clarification or approval to proceed with the

  cleaning process. These photos are strictly transmitted to management and/or clients and are never publicized, advertised, or distributed elsewhere. Transmission

  can occur via email or cell phone/text/iMessage.

  PAYMENTS
  We do not accept personal checks;
however, In the event a check was inadvertently accepted, there is a $50 Return Check Fee if payment is returned unpaid by your

  bank - for any reason.  

  All credit card payments are billed the morning of service.  A 7% fee applies for all credit card payments.  If paying by cash, payments are required at our arrival.
 

  TIPS / GRATUITY
  We do not mandate or ask our clients to tip. Tipping is purely at the discretion of the client and is warmly welcomed.

  FEEDBACK

  We welcome and encourage you to use our 'Contact Us' page to share your appreciation or offer constructive feedback, regardless of its nature.

  Your input is highly valued as it plays a crucial role in our ongoing growth and enhancement, which we actively incorporate into our coaching efforts.

 
  REFUNDS

  We do not offer refunds, but we provide a 100% Satisfaction Guarantee. If you are unhappy with the services provided in your home, please notify us within 24 hours of

  the cleaning, and we will return to address the area(s) of concern.

 

  HOURLY RATES

  In certain instances, we offer cleaning services charged at an hourly rate of $60 per hour, per person. With our cleaning teams typically consisting of 2 to 4 individuals,

  the hourly rate ranges from $120 to $240.

  If a client opts for hourly payment (if available) and purchases only a 'block of time', we cannot guarantee the completion of the cleaning within the purchased

  time frame. The purchased time may not be sufficient to complete the cleaning, and additional time may be required.

 

  This policy also applies to any online promotions or special pricing promotions (including but not limited to Groupon & Yelp).

  While we may provide an estimated cleaning duration for a home, we do not guarantee completion within that time frame. Each home presents unique factors that 

  may require more or less time to clean.

 
  DAMAGE CONTROL
 
Our cleaning agents are dedicated to exercising their best judgment and care while cleaning. However, items that are faulty or in a state of disrepair will not be 

  cleaned. We kindly request that you inform us in advance of any faulty, loose, or unstable items in your home so that we can ensure we do not touch them. This

  proactive communication helps us take extra care to preserve the integrity of your belongings. Please note that failure to communicate any faulty items to us prior to

  cleaning means we cannot accept responsibility for any resulting damage.

  Stove tops with caked-on debris, such as burn residue, are cleaned using a microfiber rag and no harsh chemicals. However, it's important to note that this cleaning  

  method may not always lead to a completely successful clean.

 

  Examples of items that fall under this policy, but are not limited to, include loose blinds, handles, drawers, shelves,windows,oven doors, faucet / any type of  

  handles/knobs, improper installations of fixtures, doors, screens, picture frames not properly secured, and items

  that have been glued.

 

  BREAKAGE & LOSS POLICY

  AAA HOUSECLEANERS is an insured and Arizona registered cleaning service, offering you peace of mind. We prioritize treating you and your home with the utmost

  respect. In the rare event of unexpected breakage not caused by a faulty item, we will promptly replace it.

  While our cleaning agents are fully insured and trusted members of our team, we adhere to industry standards practiced by other reputable companies, such as

  other cleaning services, Hotels, and Motels, which recommend clients and guests to secure valuables in a safe place during cleaning. 

 

  NOTE: Notification of any damage must be made within 24 hours of service.


  EXCLUSION: Items that are excluded from liability include, but not limited to: Jewelry, cash/gift cards, one-of-a-kind items or hard to get items; small device electronics,

  priceless items or of sentimental value, art, vintage and antiques.

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