GREEN CLEANING

While we offer some eco-friendly cleaning solutions, AAA Housecleaners does not currently provide comprehensive green cleaning services.

HOURS OF OPERATION

Our operating hours are Monday through Friday, from 6am to 3pm. We are closed on Saturdays and Sundays; although, some Saturdays may be available for an additional fee.

 

WINDOW CLEANING
Please ensure that all window screens are removed before our arrival, as we do not clean screens. Our window cleaning services include cleaning interior and exterior windows, as well as reachable areas using our two-step ladder. Please note that we do not clean exterior windows on the second level. Additionally, windows must be free from bars or other protective materials that may hinder our ability to achieve a thorough clean.

SCHEDULING AN APPOINTMENT
Due to our small size, we may have scheduling constraints, which leads us to scheduling by zip code.

 

When scheduling your appointment, we may provide a 4-hour time window for our estimated arrival. This allows us to manage various factors affecting our schedule, including cancellations, traffic, GPS inaccuracies, and last-minute service requests. We appreciate your understanding and flexibility.

      

PERKS OF A RECURRING SCHEDULE:

Clients can choose from one-time, occasional, and recurring appointments. Opting for a recurring schedule with no contract commitment offers several key benefits:

​

• Avoid Cancellation and Reschedule Fees: Maintain low rates with a recurring schedule.

• Secured Cleaning Day: Guarantees a specific cleaning day.

• Consistent Service: Our reliable team is assigned to handle your cleaning needs.

• Easier Maintenance: Manageable cleanings ensure a consistently clean home.

• Best Rates: Enjoy our best rate for recurring cleanings, making it cost-effective.

• Same Cleaning Team: Retain the same experienced team with each visit.

• Support Our Small Business: Your recurring schedule helps us stay in business and create jobs, which in turn retains the same team.

 

While a recurring schedule is not required, the best rates are reserved for clients who choose this option.

​

CANCELLATION RATES

As a courtesy, we send reminders the day before cleaning day. If you need to reschedule or cancel your cleaning appointment, please notify us immediately upon receipt of the reminder. ***Same day cancellations will incur an $80 charge. This fee covers loss of time and travel cost.

​

NOTE: Clients forfeit the value of their trade/barter dollars when cancelled and/or skip a cleaning.

There is no fee to the client if AAA Housecleaners cancels.

​

RESCHEDULING RATES

Rescheduling may be limited by zip code availability. When rescheduling is possible, the following rates apply.

​​

• Clients w/weekly schedules: $25 each week missed, plus Consistent Clean cost.

• Clients w/every 2-week schedules: $40 each 2-week schedule missed, plus Consistent Clean cost.

• Clients w/every 3-4 week schedules: $80 for each 3-4 schedule missed, plus Consistent Clean cost.

• Clients who miss more than 8 weeks or more: A first-time cleaning rate applies and may affect availability.

 

HOLIDAY SCHEDULE NOTICE / CAN I CANCEL MY CURRENT APPOINTMENT FOR AN APPOINTMENT CLOSER TO THE HOLIDAY

Cancelling/rescheduling your recurring scheduled cleaning appointment in order to have a cleaning closer to the holidays (Thanksgiving, Christmas, New Year’s) are not honored. We do not have the manpower to reschedule every clients request for a cleaning near a holiday. 

 

However, there are two options when requesting to cancel your existing appointment in order to have a cleaning closer to the holidays.

 

1) You can pay double for a cleaning closer to the holiday:

Example: Your typical monthly cleaning is scheduled for December 15, but you need to reschedule for December 24. We will cancel December 15 cleaning day, and reschedule you for December 24, if it's available. 

​

2) We will accommodate an additional paid cleaning day, if available.

Example: Your typical monthly cleaning is scheduled for December 15, but you need to reschedule for December 24. You may keep your scheduled cleaning for December 15 AND pay for an additional cleaning on December 24, if available.

​​

PETS

We welcome friendly pets but request that pets uncomfortable around strangers be kept in a separate area or removed from the home during our cleaning service for safety and comfort.

​

PHOTOS

Cleaners may take photos for clarification or approval of specific areas. These photos are shared only with management or clients and are transmitted via email or text/iMessage.

​

PAYMENTS

We do not accept personal checks. If a check is inadvertently accepted, a $50 Return Check Fee (plus the cost of service) applies for unpaid checks. Credit card payments are billed the morning of service with a 3% fee. Cash payments and other agreed form of payments are required upon arrival.

 

TIPS / GRATUITY
Tipping is not mandatory but is appreciated and welcomed at the client’s discretion.

​

FEEDBACK

We encourage you to use our 'Contact Us' page, or call/text us, to share feedback or appreciation. Your input helps us improve our services.

 
REFUNDS

We do not offer refunds but provide a 100% Satisfaction Guarantee. Notify us within 24 hours if you are unhappy with the service, and we will return to address the issue.

​

HOURLY RATES

Hourly cleaning services are available at $75 per hour, per person, with one hour minimum. We do not guarantee completion within the purchased time-frame if you buy a 'block of time.' Additional time may be required.

​

BREAKAGE & LOSS POLICY

We prioritize treating your home with respect and take great care when cleaning. Should any damage occur due to our fault, we will replace the damaged items. AAA Housecleaners is fully insured and registered with the State of Arizona.

​

We follow the practices of hotels and other reputable cleaning services, and we advise clients to secure valuables during cleaning.

​

NOTE: Please report any damages within 24 hours of service.

​

DAMAGE CONTROL

Our agents exercise care while cleaning. Items faulty or in disrepair will not be cleaned. Notify us of any faulty or unstable items in advance to avoid accidental damage.

 

Examples include:

​

• Improperly installed items

• Blinds, Shutters, Curtains

• Door Knobs

• Doors (Interior/Exterior)

• Drawers

• Faucets

• Garage Door

• Glued items

• Handles/Knobs

• Light fixtures

• Mirrors

• Oven Doors

• Picture Frames, Unsecured Wall Art

• Screws Loose

• Shelves

• Shower Glass Doors

• Sliding Glass Doors

• Stove Tops w/Burned Residue/Cracked Stove Glass Stove Tops

• Window Screens

• Windows

EXCLUSION:

Excluded items from liability include, but are not limited to:

Faulty items, jewelry, cash/gift cards, one-of-a-kind or hard-to-replace items, small electronic devices, priceless or sentimentally valuable items, art, vintage pieces, and antiques.